ABOUT MY ORDER

You can query the status of your order at any time in the My purchases section. If you still do not have an account at altermadeconcept.com, you will have to enter your e-mail address and order number.

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.


If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

If you have received a defective item or one that is different from the one you purchased, we will reimburse such items and the shipping costs as soon as we receive them in our warehouse and verify the condition of the garments. 

You can check the different return options in the Returns section.  

Currently, ALTER MADE only offers standard home delivery. We are committed to reducing the carbon footprint, so we only use road services which reduces the impact versus air transport.
Delivery cost:

  • Free for orders of 100€ or more
  • 5€ for orders bellow 100€    

Delivery time:

  • Spain: 1 to 3 working days
  • France: 3 to 6 working days
  • Germany: 3 to 6 working days
  • Nederland: 3 to 6 working days

During peak season, the delivery time might be a bit longer than normal. 


When your order starts its journey from the warehouse to your home, we will send you an e-mail with the relevant tracking information! 
 

We want you to receive your garments in the best conditions, for this, we have designed the packaging that best suits the needs of your garments and the environment.  In addition, our team has based the design on the criteria of sustainability and quality that characterizes us.
On the one hand, we renounce the use of plastics following the "zero plastics" policy and we do not include delivery notes, forms or labels to minimize paper waste by replacing them with electronic formats. Furthermore, we have designed our boxes so that they can be reused both to store other things and to return garments (although we are sure you will love them, and you won't need to!). 
On the other hand, we have designed the packaging to guarantee the best care of the garments during transport, ensuring that they arrive in the best possible way to your hands.  

Discover what's behind our packaging: 
Our boxes, just like our garments, are entirely produced in proximity and with the utmost care. Cartonajes Ribas is in charge of the production of the boxes. Located in Barcelona, it’s a family-owned company with a long tradition in cardboard manufacturing and that has a strict commitment to sustainability in all its production processes.  
The cardboard we use is recycled. In addition, the papers that our supplier uses to corrugate the cardboard are FSC® certified and come from controlled plantations. Our boxes are transported and stored folded to reduce the impact of transportation from factory to warehouse.  
The tissue paper that we use to protect your garments is also FSC® certified and produced locally.