FAQ


This beautiful journey that ALTER MADE has made, has now come to an end. You can find our premium staples on altermade.com until November 21st. After that our capsule will be available via mango.com.

We only feel love and gratitude that you were part of the ALTER MADE universe. Thank you for believing in us.



Until when will I be able to buy on altermade.com?

You will be able to buy on altermade.com until the 21st of November.


Where can I buy ALTER MADE garments when the website is closed?

You will soon find the ALTER MADE collection on mango.com. Stay tuned for more info.


Will you launch more capsules or collections in the future?

The Serenity capsule is the last capsule from ALTER MADE. It is a limited edition featuring high-quality knits. The previous ALTER MADE collections will continue to be on sale while supplies last.

 

What happens if I want to return an order? 

Customer service and all returns will be processed as normal until the 21st of December 2022.


I want to place an order but I still have some questions. Will there still be customer service? 

You can still contact us via email help@altermade.com, via Instagram @altermadeofficial. We will attend to your questions within a maximum period of 48 hours.


How can I get in touch after altermade.com is closed?

You can get in touch via the Mango Contact Page for any support or issues with your order.


Will I be able to log in on mango.com with my ALTER MADE login details?

If you want to purchase an ALTER MADE garment via mango.com, you will have to use your Mango account or create a new one.



What happens to my personal data?

We inform you that we will proceed with the deletion of your personal data, coinciding with the closure of ALTER MADE. Following the requirements of the regulations of data protection, Mango will keep your personal data blocked as long as legal obligations and/or responsibilities might arise and they will not be processed for any other purpose. We also inform you that Mango (Punto Fa S.L.) has appointed a data protection delegate who you can contact and/or express any questions related to the processing of your personal data, by sending an email to dpo@mango.com or by writing directing your request to the postal address: DPO Office, Carrer dels Mercaders 9-11 (Polígono Industrial Riera Caldes), 08184 Palau-solità i Plegamans (Barcelona), Spain. You can also exercise your privacy rights through the email address personaldata@mango.com and lodge a claim before the competent local Supervisory Authority.

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